Lean people are quick to criticize organizations with no Lean. We occasionally call out and criticize someone else’s bad Lean – their Lean. But we almost never criticize our Lean. This is an abnormal condition: Overproduction of positive feedback about “our Lean.”
Look at social media and you will find the Lean cognoscenti congratulating each other for even the most insignificant of Lean accomplishments. The same happens at Lean conferences and similar events. A Lean bubble has been created where support for Lean must always be favorable and ebullient with homage paid to its patriarchs. Good intentions, however, are putting Lean management on the cusp of being seen as flim-flam: a confidence (con) game.
Zoom out and see the big picture. After 27 years of Lean, we have mostly Fake Lean. Our collective efforts have been a failure by any measure, including the seemingly favorable measure that “every major corporation has got a Lean program.” There remains a large gap between the intended outcome and the actual outcome that must be closed.
I have long said that it is unethical and misleading to cheerlead Lean successes and ignore or downplay Lean failures. I understand why people do this – to maintain interest in Lean (and to satisfy self-interest) – but that weakens, rather than strengthens, credibility. Misleading people does not respect people. It does not clearly inform them of the many and varied significant personal and organizational challenges they must undertake. Leaders are driven to make uninformed decision (the con) in the hope that they will change how they lead and make other necessary adjustments once they finally realize worthwhile the journey they are on. The vast majority never do.
Knowledge is advanced by critical thinking (asking questions) followed by problem-solving via the Scientific Method. The Lean community knows this well, but is inconsistent in that it knows what to do but often does not actually do it. Instead, abnormal conditions are ignored and positive feedback soothes the mind while hiding reality.
The Lean community must return to the basics: look at the facts and see reality as it actually is. It must reflect, talk forthrightly about abnormalities, and begin by asking “Why?”
- Why are we inconsistent in the use of the Scientific Method when it comes to promoting Lean?
- Why are there so many definitions of Lean?
- Why is Fake Lean so common?
- Why did we focus on Lean tools instead of developing people?
- Why didn’t we listen to the people who knew better, that Lean was not a bunch of tools?
- Why did we let value stream maps, A3 reports, gemba walks, and QC circles replace kaizen?
- Why does material and information still not flow?
- Why does management remain the greatest obstacle?
- Why did it take so long to recognize Lean as a management system?
- Why is there confusion about the eighth waste?
- Why did the critically important “Respect for People” principle go unnoticed for so long?
- Why did it take so long to realize the nature and importance of Lean leadership?
- Why is it that improved behaviors are still seen as the only countermeasure for bad leadership?
- Why were we so quiet when people got laid off as a result of Lean?
- Why did we not understand that Lean must do no harm?
- Why do changes in managers or owners so disrupt Lean practice?
- Why don’t we formally analyze Lean failures and learn from that?
- Why isn’t Lean management widely taught in business schools?
History tells us these are the conversations and analyses that must take place.
Lean conferences should address these tough questions in the same manner that scientific conferences address tough questions, instead of simply showcasing success stories. Each question could be a conference track with presenters discussing their detailed analyses of these questions for review, commentary, and critique by attendees, and resulting in ideas for practical countermeasures or process improvement.
This approach has a much better chance of transforming Lean from a niche management practice into a common management practice. It is a brilliant opportunity to learn, improve, and respect humanity.